Shipping policy

Thank you for shopping it us!

 

We appreciate your support and are committed to making sure your orders are packed carefully and delivered as smoothly as possible.

Order Processing

All orders are processed within 1-3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day. Order-processing time is separate from the delivery time frame below.

SHIPPING & DELIVERY

We offer shippping Australia-wide.

After your order has been processed and dispatched, estimated delivery time are:

Metro area: 3 to 7 business days

Regional areas: 5-10 business days

Remote areas: Delivery may take longer and may vary depending on the destination and courier services.

These timeframes are estimates only and are not guaranteed. They begin once your order has been dispatched or when it placed.

Delivery may take longer during busy periods, including sale events, holiday seasons, and public holidays. Delays may also occur because of severe weather, transport disruptions, courier network issues, incorrect or incomplete address details, or other circumstances outside our control.

Please allow additional time for deliveries to remote locations and for orders placed during peak periods. If your order has not arrived within the estimated time frame, please contact us so we can help track its progress.

SHIPPING FEES

Shipping costs are paid by the customer unless otherwise stated in a special promotion.

CORRECT SHIPPING Address

Please ensure your shipping details are correct before completing your order.

We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by customers.

Additional shipping fees may apply if a parcel needs to be resent.

LOST, DELAYED & DAMAGED Parcels

Once your order has been dispatched, delivery is handled by the shipping provider.

If your parcel is delayed, lost, or arrives damaged, please contact us so we can assist you with an investigation or appropriate resolution.

Your rights under Australian Consumer Law are not affected by this policy

COSTUMER SUPPORT

If you have any questions or concerns regarding your order, please don't hesitate to message us.

Thank you for your trust and continued support. Happy shopping!